Shipping costs and information about your plush toy order

On the way to a new home

Shipping your soft toys

The amounts are proportionate to the actual packaging and postage costs. We take care of the difference for you.

Soft toy otter in an open shipping box on a light wooden table
Shipping countries Shipping costs Shipping Time Shipping method
Germany 4,00 Euro, from 25,00 Euro free shipping 1-3 days DHL
Austria 10,00 Euro 2-4 days DHL Int.
Switzerland 10,00 Euro 2-4 days DHL WP Int.
Albania 10,00 Euro 3-7 days DHL WP Int.
Andorra 15,00 Euro 2-4 days DHL Int.
Australia 10,00 Euro 7-14 days DHL WP Int.
Belgium 10,00 Euro 2-4 days DHL Int.
Bosnia and Herzegovina 10,00 Euro 3-7 days DHL WP Int.
Brazil 10,00 Euro 7-14 days DHL WP Int.
Bulgaria 12,50 Euro 2-4 days DHL Int.
Cambodia 10,00 Euro 7-14 days DHL WP Int.
Canada 10,00 Euro 7-14 days DHL WP Int.
Croatia 12,50 Euro 2-4 days DHL Int.
Cyprus 15,00 Euro 2-4 days DHL Int.
Czech Republic 12,50 Euro 2-4 days DHL Int.
Denmark 12,50 Euro 2-4 days DHL Int.
Estonia 12,50 Euro 2-4 days DHL Int.
Finland 15,00 Euro 2-4 days DHL Int.
France 12,50 Euro 2-4 days DHL Int.
Georgia 10,00 Euro 3-7 days DHL WP Int.
Gibraltar 10,00 Euro 3-7 days DHL WP Int.
Greece 15,00 Euro 2-4 days DHL Int.
Hungary 12,50 Euro 2-4 days DHL Int.
Iceland 10,00 Euro 3-7 days DHL WP Int.
India 10,00 Euro 7-14 days DHL WP Int.
Ireland 12,50 Euro 2-4 days DHL Int.
Italy 12,50 Euro 2-4 days DHL Int.
Israel 10,00 Euro 3-7 days DHL WP Int.
Japan 10,00 Euro 7-14 days DHL WP Int.
Korea, Republic of 10,00 Euro 7-14 days DHL WP Int.
Latvia 12,50 Euro 2-4 days DHL Int.
Liechtenstein 10,00 Euro 2-4 days DHL WP Int.
Lithuania 12,50 Euro 2-4 days DHL Int.
Luxembourg 10,00 Euro 2-4 days DHL Int.
Macedonia (the former Yugoslav Republic of) 10,00 Euro 3-7 days DHL WP Int.
Madagascar 10,00 Euro 7-14 days DHL WP Int.
Malta 12,50 Euro 2-4 days DHL Int.
Mexico 10,00 Euro 7-14 days DHL WP Int.
Moldova (the Republic of) 10,00 Euro 3-7 days DHL WP Int..
Monaco 12,50 Euro 2-4 days DHL Int.
Montenegro 10,00 Euro 3-7 days DHL WP Int.
Namibia 10,00 Euro 7-14 days DHL WP Int.
Netherlands 10,00 Euro 2-4 days DHL Int.
New Zealand 10,00 Euro 7-14 days DHL WP Int.
Norway 10,00 Euro 3-7 days DHL WP Int.
Northern Ireland 15,00 Euro 2-4 days DHL Int.
Poland 12,50 Euro 2-4 days DHL Int.
Portugal 15,00 Euro 2-4 days DHL Int.
Qatar 10,00 Euro 3-7 days DHL WP Int.
Romania 12,50 Euro 2-4 days DHL Int.
Russian Federation 10,00 Euro 3-7 days DHL WP Int.
San Marino 12,50 Euro 2-4 days DHL Int.
Serbia 10,00 Euro 3-7 days DHL Int.
Slovakia (Slovak Republic) 12,50 Euro 2-4 days DHL Int.
Slovenia 12,50 Euro 2-4 days DHL Int.
South Africa 10,00 Euro 7-14 days DHL WP Int.
Spain 15,00 Euro 2-4 days DHL Int.
Sweden 15,00 Euro 2-4 days DHL Int.
Taiwan 10,00 Euro 7-14 days DHL WP Int.
Turkey 10,00 Euro 3-7 days DHL WP Int.
United Kingdom 10,00 Euro 2-4 days DHL WP Int.
United States of America 40,00 Euro 7-14 days DHL Int.
Ukraine 10,00 Euro 3-7 days DHL WP Int.
Vatican City State (Holy See) 12,50 Euro 2-4 days DHL Int.

Information on the calculation of the delivery date

The period for delivery shall commence in the case of payment in advance on the day after the payment order is issued to the remitting bank or, in the case of other methods of payment, on the day after conclusion of the contract and shall end with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for and which you are responsible for. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

Further information can be found, for example, at

➔ Custom-Info

and the import sales tax at

➔ Tax-Info

and especially for the Switzerland at

➔ Custom/Tax-Switzerland

Passing on Personal Data to Shipping Service Providers DHL

If delivery of goods takes place by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we will pass on your e-mail address and phone number to DHL in accordance with Art. 6 (1) point a GDPR, prior to delivery of the goods, for the purpose of coordinating a date of delivery or of a notice about the shipment status, only if you have given your express consent during the ordering process. Otherwise, only the name of the recipient and the delivery address will be passed on to DHL for the purpose of delivery in accordance with Art. 6 (1) point b GDPR. The data will only be passed on if this is necessary for the delivery of the goods. In this case, prior agreement on the delivery date with DHL or transmission of status information for shipment delivery is not possible.

The consent can be revoked for future deliveries at any time, either with the controller or with the transport service provider DHL.

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